I understand that economy meals are never good, but when I’m paying $10 USD for something, I’d like it to be at least mildly edible. They have the worst on-time status of all the major airlines.ġ0. And another time when I called for help, the representative just hung up on me.Ĩ. Then, upon telling me that wasn’t his department, he transferred me to someone else who had no idea why I was calling and who also passed me off to another department. It took 20 minutes for the rep to figure out I wanted a round-the-world ticket, not a round-trip ticket. What I care about is that the customer service representative speaks my language and knows what I’m talking about. Hell, the Mars rover could be answering my customer service request. Now, I’m a product of the global age, and I don’t care where a call center is located. When you do call customer service, you get some guy in India who has no idea what you’re talking about. United doesn’t respond to customer service requests on Twitter.Ħ. It’s their not-so-subtle way of telling you they aren’t part of this mess.ĥ. United is so bad, pilots will still tell you they’re a Continental crew. Let me count the reasons why I think you should never fly United Airlines if you have the choice:Ĥ. (Once I hit top tier, I’ll get a status match from another airline so I can be top tier on their network.) The thought of having to fly United for the next few months of the year in order to reach the top-tier service makes me depressed. I mean, it is so awful that I would rather walk than fly United. I can’t really say how their service compares to what it used to be, but after 15 flights with them this year, I can say that their current service is absolute shit. I had never flown with United prior to their merger with Continental. That way, when I flew SAS, I could get lounge access and potential upgrades. Not wanting to lose my elite flier benefits, this year I switched to United Airlines (the main US Star Alliance member) in order to earn elite status. However, the main airline in Sweden, SAS, is part of the Star Alliance network. I like American Airlines and their Oneworld partners (except Finnair - that airline sucks!). Normally, I’m a loyal American Airlines traveler and member of the Oneworld alliance. When I decided to move to Sweden, I switched airlines.
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