You feel as though Eric is being attacked and you rushed to his defense. Still, though, your loyalty to this Eric guy, while misplaced as customer service, deserves admiration. And even challenges the facts of your email reply as stated by you. Per professional customer service etiquette, this fact eliminates you from the realm of object evaluation. Therefore, your emails to this Eric guy reveals a personal relationship between you two. The reason Eric was there at the customer service desk when my complaint hit was because it was early morning and no one else could work. On the other hand, the email that I received from Calm radio customer service person also claimed that this Eric guy is president of Calm radio and that Eric guy is not in customer service.
I wonder how other Sonos customers have been treated by Calm radio? Yet, Calm radio says in an email to me that Calm radio is available to me. And as of this moment, I cannot access Calm radio even though Calm radio took my money for one month.
I assume that his statement indicates that he operates in a totalitarian state. And the list goes on to include the President emailing me telling me that if I post my experience with Calm radio that Calm radio will come after me with its legal team.
#Calm radio indian music password#
Then the President gave out my user name and password to a third party. No phone is available for customer service that I could find. Of course we Sonos customers know that Sonos is the best customer service in the market and solves problems almost instantly. Also, Calm radio customer service person who introduced himself in an email as President, blamed the failure on Sonos. Calm radio performance is not as claimed for me.
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